Welcome to the
TDA4advisors Blog

We are excited to share a collection of relevant, timely, and insightful articles that can help you grow and strengthen your business. TD Ameritrade and leading industry experts will be contributing their unique perspectives on the challenges and opportunities that RIAs are facing today. Thank you for joining our community and we look forward to connecting with you!

  • by Janelle Ward
  • Sr Manager, Strategic Relationships, TD Ameritrade Institutional

Getting the Most From Workflows

The majority of advisory firms (65%) use documented workflow processes to make client service more consistent, streamline operations, achieve scale, offer new services, and improve their digital presence. These are just some of the benefits firms seek, according to the TD Ameritrade Institutional 2016 RIA Tech Study of more than 1,200 personnel serving as advisors, working in operations, and providing back office support.

Here are two guidelines to help advisors make the most of workflows:

1. Invite those involved in a process to have a say in the workflow design

2. Take an iterative approach—start with core steps and add to the
process only as needed

While I understand advisors’ hesitancy to document workflows, even a firm with few employees can benefit. Workflows provide continuity in case something happens to the advisor or a key staff member. And during a sale, buyers want to see standardized processes. Documented workflows can also be advantageous for advisors looking to sell their firms.


1 TD Ameritrade Institutional 2016 RIA Tech Study. TD Ameritrade Institutional, July 2016.

Post a Comment

Email Address is required but will not be displayed.


Monthly Archives

NextGen Scholarship and Grant

Twelve $5,000 scholarships to deserving and talented students. One $50,000 grant to a university with an established program and one $25,000 grant to a university with an emerging program.

Apply April 3, 2017 through May 31, 2017

Program administered by International Scholarship and Tuition Services, Inc. (ISTS), a separate company not affiliated with TD Ameritrade. TD Ameritrade and ISTS are separate, unaffiliated companies and are not responsible for each other’s policies or services.